REFUND POLICY
Last updated: June 2026
At By Novaa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may return eligible items within 30 days of delivery.
To qualify for a return:
-
Items must be unused and in their original condition.
-
Items must be returned in their original packaging.
-
Proof of purchase is required.
Certain products may not be eligible for return due to hygiene, safety, or customization reasons.
Return Process
To initiate a return, contact our support team at:
Please include:
-
Order number
-
Full name
-
Reason for return
-
Photos if applicable
Our team will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless:
-
The product arrived damaged.
-
The wrong item was received.
-
The item has a manufacturing defect.
Refunds
Once your return has been received and inspected, we will notify you regarding approval.
Approved refunds are processed within 5–10 business days to the original payment method.
Processing times may vary depending on your bank or payment provider.
Damaged or Defective Products
If your item arrives damaged or defective, contact us within 7 days of delivery.
We may offer:
-
Replacement
-
Store credit
-
Full refund
at our discretion.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank account.
-
Contact your payment provider.
-
Contact your bank.
If you still need assistance, contact support@by-novaa.com.
Contact
By Novaa LLC
support@by-novaa.com